Frequently Asked Questions

Everything you need to know about your next adventure with Kathmandu NZ.

How long does shipping take within New Zealand?

Standard delivery typically takes 3-5 business days. Express shipping options are available at checkout for faster delivery to major urban areas.

What is your return policy for online purchases?

We offer a 60-day return policy for most items, provided they are in original condition with tags attached. Returns can be made via mail or at any Kathmandu retail store.

How do I find the right size for outdoor gear?

Each product page features a detailed size guide. We recommend measuring yourself and comparing those figures to our charts to ensure the perfect fit for your activities.

Are Kathmandu products covered by a warranty?

Yes, all our products are covered by a limited warranty against defects in materials and workmanship. The duration varies by product category.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Afterpay.

How can I track my order?

Once your order has been dispatched, you will receive an email confirmation containing a tracking link to monitor your delivery progress in real-time.